Your customer data lives in 5 places.
Pulling it together takes hours. Deciding takes longer.
Orakia brings surveys, CRM, tickets and calls into one place. With that, you understand satisfaction drivers and your customer journey, and you can get ahead of risks. Start with whatever you have.
You measure satisfaction. But the data lives in 5 places and it's hard to bring together.
Your team collects NPS, handles tickets, reviews complaints. But every piece of data sits in a different system. Pulling it together takes hours. Validating it takes longer. And by the time you reach a conclusion, it's too late.
- Only 10% of your customer base answers your surveys. You're making decisions about the other 90% with no information.
- A customer who calls 3 times in 2 weeks about the same issue is a signal. You don't need a survey to tell you that.
- NPS reports tell you what happened three months ago. Not who is going to leave next week.
Every customer who leaves has a cost: in insurance, every lost renewal is revenue that doesn't come back. That cost is already in your data. What's missing is seeing it in time.
Centralize. Understand. Get ahead.
Orakia doesn't manage tickets or run channels. It centralizes your customer data, helps you understand satisfaction drivers and lets you get ahead of risks.
Connect all your sources
NPS, CSAT, support tickets, CRM, billing data, calls, chats. All in a single record per customer. It integrates with Salesforce, HubSpot, Genesys, Zendesk, ServiceNow and more, without replacing what you already use.
Find out why they leave, not just that they leave
It doesn't tell you "NPS dropped 5 points". It tells you why it dropped, in which segment, and which lever has the biggest impact on retention.
Predict and alert before it's too late
Predictive models that flag customers at risk of churn 30-60 days in advance. Automatic alerts to the right team, with context and a recommended action. Prioritize by economic impact, not by complaint volume.
First results in 2-4 weeks.
We start with whatever you have.
We don't need integrations to get started. You export what you have, we process it and show impact. If it works, we connect the systems.
We start with short surveys at the key moments. With our methodology, you have measurable facts about your customers' experience from day one.
We integrate with it. We add the anticipation layer your suite doesn't cover. In 2-3 weeks you'll see whether it adds value.
| Enterprise suites | Support tools | Survey tools | Orakia | |
|---|---|---|---|---|
| Results | Months | Fast for tickets | Fast for capture | 2-4 weeks |
| Churn prediction | Extra investment | No | No | Included |
| Price | Six figures a year | Per agent/month | Low but limited | Tailored |
How we see it in your industry
The churn challenge changes with your business. This is how we approach it in each one:
- Insurance: anticipate churn at renewal, with the claim as the moment of truth.
- Banking: detect silent churn (falling balances and usage) before the customer moves their money.
- Private schools: anticipate which families won't re-enroll and protect word of mouth between families.
- Private universities: reduce first-year dropout and students who don't re-enroll.
Put a number on what you lose every quarter.
Multiply the customers you lost last quarter by their average value. That number is the cost of not predicting. Orakia helps you see it before it happens.
Frequently asked questions
How does Orakia predict that a customer is about to leave?
Orakia extracts behavioral signals from your operational data: call frequency, ticket patterns, changes in product usage, open feedback. It combines those signals in a predictive model that scores each customer's churn risk 30-60 days in advance. It doesn't depend on the customer answering a survey.
What data do I need to get started?
Any combination of data you already have: CRM, contact center, ticketing, surveys. Orakia connects with Salesforce, HubSpot, Genesys, Zendesk, ServiceNow and Databricks, among others. The more sources, the better the prediction, but it starts creating value with whatever you have available today.
How long does it take to see results?
First results in 2-4 weeks from activation. Native connectors to integrate with your systems. No months-long consulting project and no data migration between platforms.
Does it integrate with Medallia or Qualtrics?
Yes. If you already have a customer experience suite, Orakia plugs in as a predictive intelligence layer. It doesn't replace your investment: it adds the prediction those platforms don't offer natively.