You only find out a customer won't renew
after the policy has lapsed.
In insurance, every policy that isn't renewed is premium that doesn't come back. Orakia anticipates which customers are at risk, weeks before the policy expires, using the data you already have.
You measure NPS. But churn is decided at the claim, not in the survey.
A customer whose claim was handled badly won't tell you in a survey. They tell you by not renewing. And by then, the premium has already gone to a competitor.
- The moment of truth is the claim. How it was resolved predicts renewal better than any quarterly NPS.
- Only a minority answers surveys. You make decisions about your whole book with the voice of a few.
- The churn report arrives after the fact. It doesn't tell you which customers are up for renewal next month and at real risk.
That risk is already in your data: policies, claims, calls, complaints. What's missing is reading it in time.
Centralize. Understand. Get ahead.
Orakia doesn't run your contact center or manage policies. It connects your customer data and tells you who is about to leave, before renewal.
Connect all your sources
Policies, claims, contact center, complaints, CRM, surveys. All in a single record per customer. It integrates with Salesforce, Genesys, Zendesk and more, without replacing what you already use.
Read the claim as a churn signal
It doesn't tell you "NPS dropped". It tells you which customers had a bad experience with their last claim, in which line of business, and how likely they are not to renew. Why they leave, not just that they leave.
Prioritize renewals where the money is at stake
Alerts weeks before expiry, prioritized by premium at risk, not by complaint volume. The retention team acts on the right part of the book, with context and a recommended action.
First results in 2-4 weeks. If you want to see where you stand today, book a 30-minute assessment.
We start with whatever you have.
We don't need to integrate everything to get started. You export what you have, we process it and give you the renewal risk map. If it works, we connect the systems.
We integrate with it. We add the churn prediction layer your suite doesn't cover. In 2-3 weeks you'll see whether it adds value.
We work within GDPR and the AI Act. Orakia is SaaS hosted in the EU and connects to your systems through APIs.
Put a number on the premium you lose at every renewal.
Multiply last quarter's non-renewed policies by their average premium. That number is the cost of not getting ahead. Orakia helps you see it before the customer decides.
Frequently asked questions
How does Orakia anticipate that a policy won't be renewed?
Orakia pulls together the customer's history: how their last claim was handled, contact center calls, complaints, changes in usage and feedback. With that it scores each customer's non-renewal risk, weeks before the policy expires. It doesn't depend on the customer answering a survey.
Does the claim affect churn?
It's the moment of truth. A poorly handled claim predicts cancellation at the next renewal far better than a satisfaction survey. Orakia reads those signals in the data you already have and warns you in time.
Does it integrate with Medallia or Qualtrics?
Yes. If you already have a customer experience suite, Orakia plugs in as a prediction layer. It doesn't replace your investment: it adds the churn anticipation those platforms don't offer natively.
Does it comply with industry regulation?
We work within the GDPR and AI Act framework. Orakia is SaaS hosted in the European Union: your customer data is stored and processed in the EU, and we connect to your systems through APIs.