Start where you need to. Scale when you're ready.
Three tiers matched to your maturity. Start by measuring with surveys, move on to AI-powered understanding and reach prediction once your data is connected.
Listen
Start listening. Surveys, feedback and first insights.
Custom pricing based on customers or employees
- Standard reporting and visualization
- First insights into the experience
- Email support
Understand
Find out why. Journey, drivers and AI-powered analysis.
Custom pricing based on volume
- Everything in Listen
- Interactive journey dashboard
- Text analytics on open-ended comments
- Satisfaction drivers and segmentation
- Conversational AI on your data
Anticipate
Predict and act. Source integration, models and alerts.
Custom pricing based on scope
- Everything in Understand
- Source integration (CRM, HR system, contact center)
- Predictive models (churn, turnover, absenteeism)
- Automatic alerts to the right team
- Impact measurement for initiatives
- CX + EX connected in a single model
Not sure where to start?
You don't need integrations or perfect data to get going. Export a spreadsheet with whatever you have, we process it and demonstrate impact. Then you decide whether to scale.
Frequently asked questions
How is the price calculated?
It depends on the number of customers or employees, the sources you connect and the scope of the rollout. Tell us about your case and we'll put together a tailored proposal.
Can I change plans?
Yes. You can move up from Listen to Understand or Anticipate whenever you need to.
Does it include implementation?
Listen and Understand are self-service with support. Anticipate includes hands-on support from our team to integrate sources and configure the models.
What if I need more volume?
Pricing depends on the number of customers or employees you listen to and goes up in steps. As you grow, we adjust it without changing your plan.