Bring your data together.
Understand what's happening. Get ahead of it.
Your customer and employee data is scattered, hard to cross-reference, and by the time you reach a conclusion it's too late. Orakia brings it together, helps you understand it and lets you act ahead of time. Start with whatever you have: a spreadsheet, surveys or your CRM.
What problem are you facing?
If you manage customers
Only 10% answer your surveys. Reports arrive late. By the time you act, the customer is gone. Orakia connects calls, tickets, CRM and surveys so you can see who is about to leave 30-60 days in advance.
Customer Experience →If you manage teams
Turnover costs you between 6 and 9 months of salary per departure. Absenteeism goes up and nobody knows why. Orakia connects HR, engagement and operational data to show you where to act before you lose talent.
Employee Experience →To anticipate, you need to know 4 things about each person.
Most tools capture a single dimension. Orakia connects all four and turns them into intelligence.
Who they are
Profile, segment, tenure, product, channel. The identity of each customer or employee as the starting point. Without it, everything is aggregated and generic.
What they say
Short surveys people actually answer. Open comments analyzed with text analytics. A few key questions plus what people write in their own words tell you more than any long survey.
What they experience
The customer or employee journey. The moments that matter: onboarding, the first incident, the renewal, the first month in a new team.
What they do
Signals that already exist in your systems. Calls, tickets, CRM, product usage, absenteeism, turnover. They are the most reliable because they don't depend on anyone being willing to answer.
With the four dimensions connected, Orakia predicts NPS, anticipates churn, detects turnover risk, identifies satisfaction drivers and measures the real impact of the actions you take.
For your customers (CX)
Understand the journey, spot churn signals 30-60 days in advance and prioritize actions by their impact on retention.
More on CX →For your employees (EX)
Predict turnover and absenteeism, find out what drives engagement in each team and know where to act before you lose talent.
More on EX →The connection nobody makes: a burned-out employee delivers a worse customer experience, and a dissatisfied customer puts pressure on the team. Orakia connects both worlds in a single model.
Where do you stand?
You don't need to be at the most advanced level to start. Orakia works with you from any of these points, and at each one we show impact.
"I don't have a systematic way to listen"
You run occasional surveys or measure nothing at all. Feedback arrives late, incomplete or not at all.
Start listening. Surveys, feedback and first insights about your customers or employees.
"I don't know why things happen"
You have data, but interpreting it takes time. You depend on analysts. You don't know which lever to pull.
Drivers, segmentation, text analytics and conversational AI. Ask your data questions and get answers.
"I understand what's happening, but I always react too late"
You see trends but act after the fact. You can't prove the ROI of your initiatives.
Predictive models, automatic alerts and impact measurement. Act earlier and prove results.
We start with whatever you have.
That's fine. We don't need integrations to get started. You export what you have, we process it and show impact. If it works, we connect the systems afterwards.
We start with short surveys that measure your customer or employee journey. With our methodology, you have measurable facts to improve on from day one.
We integrate with what you already have and add the understanding and anticipation layer your suite doesn't cover. Within 2-3 weeks you'll know whether it adds value.
The idea is simple: start fast, show impact and add layers as you grow. See the plans →
Take the first step.
A free 30-minute assessment. We tell you where you stand, what you can do with what you have today and how to move forward.
Frequently asked questions about Orakia
What is Orakia?
Orakia is an Experience Intelligence platform. It brings together your customer and employee data (surveys, CRM, HR, tickets, calls), helps you understand why things happen and lets you anticipate. It identifies satisfaction drivers, predicts risks and measures the impact of the actions you take. For companies of any size, in sectors such as banking, insurance, retail, contact centers, HR and education. Our method scales (Listen, Understand, Anticipate), so you can start where you are and move forward as you grow.
How is it different from Medallia or Qualtrics?
Medallia and Qualtrics are Experience Management platforms: they capture feedback and manage surveys. Orakia adds the predictive intelligence layer. It doesn't replace your current investment; it integrates with it. If you already have a suite, Orakia connects its data with your operational systems and predicts which customers or employees are at risk.
How long does it take to see results?
First insights within 2-4 weeks of activation. Orakia connects to your existing systems through native connectors (Salesforce, Genesys, Zendesk, Personio, among others). No months-long consulting project and no data migration.
Is it a survey tool?
No. Surveys are one more capture channel, like calls or tickets. Orakia processes surveys if you have them, but its value lies in the signals it extracts from all your operational data. 90% of your customers don't answer surveys. Orakia works with 100% of your interactions.
What data does it need to work?
Any combination of operational data: CRM, contact center, ticketing, surveys, HR systems. It integrates with Salesforce, HubSpot, Genesys, Five9, Zendesk, ServiceNow, Personio, Factorial, Databricks and more.